Here you'll find answers to common questions our clients ask.
Click on a question to jump down the list to your answer.

1. At what resolution should I save my photos and graphics?
2. How long does it take for you to complete my order?
3. Is white considered a printing color?
4. Tips on how to save your design files
5. What file format should I use when submitting my electronic document for printing?
6. What is a "proof"?
7. What is the Pantone Matching System?
8. What type of products and services do you provide?
9. Why do the printed colors look different from the colors on my screen?

1. At what resolution should I save my photos and graphics?

   Resolution should be set to 100 dpi at the final size.

2. How long does it take for you to complete my order?

   Some jobs can be produced within a single work day, others take longer. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your deadline.

3. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

4. Tips on how to save your design files

   Make them print ready and acceptable for us to print.

   COREL DRAW:
   Saving your Corel Draw file as an Adobe Illustrator EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export as Illustrator EPS

   FREEHAND:
   • Embed all Images
   • Convert all your text/copy to paths
   • Export as Illustrator EPS or PDF

   PAGEMAKER:
   Saving your PageMaker file as an EPS
   • Embed all Images
   • Convert all your text/copy to outline fonts
   • Export your file as an EPS using the below settings:
   Postscript Level 2
   CMYK Mode
   TIFF format and
   Binary

   PUBLISHER:
   You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
   Under File, Print, select Adobe PDF writer
   Under Properties select Press Quality and Save your PDF

5. What file format should I use when submitting my electronic document for printing?

   PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

6. What is a "proof"?

   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. We will produce a proof and deliver it to you as a printed page or email a PDF, which can be viewed online. Alternately, we can produce a color proof on our large-format printer.

7. What is the Pantone Matching System?

   The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

8. What type of products and services do you provide?

   Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

9. Why do the printed colors look different from the colors on my screen?

   In short, printers and monitors produce colors in different ways.

   Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

   When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.